Ordering Asked Questions

Yes!
Our coffee bags are made from LDPE #4 (Low-Density Polyethylene), which is recyclable in many communities.

Because recycling programs vary by city, we recommend:

• Checking your local recycling guidelines, or
  
• Dropping them off at a soft-plastic recycling program (often found at grocery stores).
  

We’re always looking for ways to reduce our environmental footprint while still protecting the freshness of your coffee, because great coffee deserves great care, from seed to cup.

Monday to Friday | 9:00 AM – 2:00 PM
We’re usually at the roastery during these hours, feel free to stop by and say hi!

Yes, you can contact us via phone at (403) 931-4074 or via email at alejandro@cricklecreekcoffee.com.  Furthermore, you can utilize the contact form on our website.

We are always here to help, so feel free to reach out at any time.  We would love to chat with you!

We recommend brewing your coffee within 4 weeks for best results. Nonetheless, you can expect for coffee to still be optimized for taste for around 6 weeks but should expect it to go stale over time as coffee beans are a natural product that obviously degrades.  Coffee will continue to be safe for consumption even after that time but it won’t taste as good as it should, so aim to use it within twelve months from the roast date.

We recommend that you store your beans in an airtight container (our resealable bags would be just fine) and away from sunlight, heat or moisture.  Also try to keep away from strong odours

Need to talk to us about something? We're more than happy to help! Whether you need advice about our products, help with your order, or just want to talk about coffee in general, we'll do our very best to answer your questions as best we can.

If you contact us via email or phone, we’ll try to respond as quickly as possible.  Response times may vary depending on how much we have going on, but rest assured that we will get back to you.

We roast all of our coffees to order every Tuesday and Thursday to ensure maximum freshness.

• Orders placed by 5:00 PM the day before a roast day will be processed and roasted in that batch.
  
• We do our best to include late orders when possible, but we can’t guarantee they’ll make the same roast day.
  

Orders ship the day after roasting, and delivery typically takes 1–2 business days, depending on your location.

Freshly roasted, packed with care, and on its way to you—just how coffee should be.

Fulfillment time depends on when your order is placed, but freshness always comes first.

All of our coffee is roasted to order on Tuesdays and Thursdays and ships the day after roasting, no matter when the order is placed.

Delivery times:

• Calgary & area: typically 1–2 business days
  
• Other provinces: may take a little longer, depending on location

If you contact us via email or phone, we’ll try to respond as quickly as possible.  Response times may vary depending on how much we have going on, but rest assured that we will get back to you.  If it is an urgent matter, we try to respond within a few hours.

We encourage you to make your coffee your own.  We all have different personal tastes and preferences and coffee is deeply subjective.  Below are some guidelines as a starting point as you adapt your brew to your preference and ultimately, capture the best flavours in your cup.  

For starters, try a coffee to water ratio between 1:15 to 1:18.  Coffee brewed within that ratio should provide an ideal cup with adequate strength and extraction.  For example, If you use a 1:17 ratio, you would brew 15 grms of coffee to 250ml of water (15*17= 255ml) but feel free to adjust depending on your taste.

Espresso

A basic approach would be to use a dose of 18grms and obtain yield between 30 to 34 grms over 30 seconds.  Feel free to adjust the variables if your coffee is tasting to strong or too weak.

We are always available to guide you and provide recommendations.  Feel free to reach out to us, we’d love to have a chat!

Our coffees are roasted fresh to order every week on Tuesdays and Thursdays.  Thus, your coffee is always fresh and should provide you with the best tasting experience.